Shipping policy

We dispatch every working day, and Royal Mail Tracked 24 orders seven days a week except bank holidays. Order by the cut-off and your parcel leaves us the same day.

Below you will find our delivery times, cut-offs, costs and what to do if something goes wrong. If you have a question this page does not answer, our team is always happy to help.

Thank you for choosing Snus Vikings.

How we ship

Choose how you would like your order delivered at checkout.

Royal Mail Tracked 24	Next day, tracked to your door. Order by 4pm Monday to Friday, or 11am Saturday and Sunday. £2.94, free on orders of £15 or more*
Royal Mail Local Collect	Next day, to a collection point you choose. Order by 4pm Monday to Friday. £2.99
InPost locker	2 to 3 working days, to a locker you choose. Order by 4pm Monday to Friday. £2.99

Royal Mail Tracked 24 orders leave us seven days a week, except bank holidays. Royal Mail Local Collect and InPost orders leave us Monday to Friday. Order before the cut-off and your parcel goes the same day.

Collecting from a Post Office, shop or locker

If you choose Royal Mail Local Collect or an InPost locker, you pick the collection point at checkout and we send your parcel there instead of to your door. Royal Mail Local Collect points are Post Offices, Royal Mail Customer Service Points and parcel shops. InPost parcels go to a locker. Collect your parcel within the location's opening hours.

Because the parcel is addressed to the collection point, the delivery address on these orders cannot be changed once the order is placed. If you need it sent somewhere else, cancel the order before we dispatch it and reorder with home delivery.

Tracking your parcel

The quickest way to see where your order is: sign in to your account and open Order Management & Support, then choose Track my order. It shows the latest update we have.

You can also use the tracking link in your dispatch email. It takes you to the right page for whichever service you chose.

Tracking sometimes does not update until the evening, once your parcel has reached the courier's depot. That is normal and does not mean anything is wrong.

Where we deliver

We deliver to almost all of the UK. A few places take a little longer.

Scotland. For the Scottish Highlands and other remote areas, please allow an extra day or two. Deliveries elsewhere in Scotland can also occasionally take slightly longer than our usual 24 hours, because of regional courier routes.

Northern Ireland. We are pleased to offer Royal Mail Tracked delivery to Northern Ireland. Most orders arrive within 1 to 2 working days, though regional logistics and transport routing mean you should allow 1 to 3 working days in some circumstances, particularly during busy periods. Orders placed before the cut-off are still dispatched the same day.

Changing or cancelling your order

You can do both yourself while your order is still with us. Sign in to your account and open Order Management & Support.

• Cancel an order any time before we start packing it.
• Change the delivery address any time before your order ships.

We check your order the moment you send the request, so you will know straight away whether it worked. If it is too late, our team picks it up and emails you.

Two things we cannot change. Orders going to a Post Office, shop or locker keep the collection point chosen at checkout, and the items, quantities and payment method on an order cannot be changed once it is placed. Once an order has been dispatched we can no longer alter its details.

If, when your order arrives, you find any items unsuitable, you are welcome to return them. Please see our returns policy.

If you are out when we deliver

Most of our packaging is designed to fit through a standard letterbox, or it can be left in a secure outdoor post box, so you usually do not need to be in.

Where a signature is needed and you are not in, the courier will leave details of how to collect your parcel or arrange a redelivery.

Discreet packaging

Every order is dispatched in plain, unmarked packaging, whether that is a jiffy bag or a padded envelope. Nothing on the outside says what is inside.

Festive period

Orders placed between 18 December and 8 January may be affected by delays over Christmas and New Year. Orders placed on or before 17 December are far less likely to be delayed.

Late or missing parcels

First, check the tracking link in your dispatch email. For Royal Mail parcels you can also use Royal Mail Track and Trace with your tracking number.

If that does not resolve it, sign in to your account, open Order Management & Support and choose Report a problem. We reply by email, usually within one working day.

For a lost parcel we can file a claim with the courier. That process can take up to 30 days for UK shipments. We know waiting is frustrating, but the investigation has to finish before a refund is issued, otherwise a parcel can arrive after you have already been refunded.

Undelivered orders

If your order comes back to us for any reason, we will get in touch. We will normally refund the order in full, excluding any shipping costs.

If an order is returned to us as undelivered more than once, we will process the refund with all handling fees and shipping costs deducted. We reserve the right to apply our handling fees for undelivered orders.

*Free delivery applies to Royal Mail Tracked 24 on orders of £15 or more, based on your order total after any discounts. Royal Mail Local Collect and InPost lockers are a flat £2.99. Dispatch dates and times may vary depending on the destination and the service used.